Return Policy

1. Return Eligibility

Products can only be returned if they are damaged, defective, or incorrectly supplied. Requests must be made within 7 days of receipt.

2. Return Process

To initiate a return, contact our customer service team with proof of purchase and images of the issue. Returns must be shipped back in their original packaging.

3. Refunds

Refunds will be processed after inspection and approval. The amount will be credited via the original payment method within 7-10 business days.

4. Non-Returnable Items

Opened, used, or temperature-sensitive veterinary products are not eligible for return or refund.

5. Cancellations

Orders can be canceled before dispatch. Once shipped, cancellations are not allowed.

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